Terms and Conditions

All the applicable guidelines, regulations, notifications and instructions issued by RBI in relation to the issuance and operation of pre-paid payment instruments in India and operation of the mobile wallet Account and mobile wallet Services and all other guidelines and instructions inclusive of their respective amendments as may be issued and notified by RBI from time to time including The Payment and Settlement Systems Act, 2007 & regulations made there under.


Services Offered. The Application offers a wide range of Services, conducted between users of the netpaisa.com system, including the ability to transfer, send and receive money, recharge prepaid cellular accounts, buy goods and pay bills through your registered mobile phone and through Internet web-service.


In order to utilize the Services, you will be required to create a user account by registering your user information via web/application for a basic account or with an authorized netpaisa.com Support. As part of the registration process you will receive a PIN code which will authenticate you to access the netpaisa.com System. By registering for the Services and creating a user account you represent that you are of legal age and capacity to form a binding contract under applicable law.


Immediately upon conclusion of any action of loading money to or transferring money to or from your m-account (a "Transaction") your m-account shall be charged or credited, as applicable. The netpaisa.com System will not allow you to transfer m-money from your m-account in an amount which exceeds the amount of m-money deposited in your m-account, reserving the amount of commission due for such Transaction. In the event that the user you transferred money to did not redeem it within 8 days of the date you performed the Transaction, the money will reappear in your m-account. No Transaction can be cancelled after conclusion unless a specific order is given by the user and following a verification and authorization of netpaisa.com officer. In any event, the Commission paid will not be refunded.

Maintenance and Support

As long as you are registered for the Services, you will be entitled to receive for no additional consideration, maintenance and support services for the Services and the Application, in accordance with netpaisa.com standard terms, by calling the customer service call-center, whose number shall be provided by the Agent and on netpaisa.com web site and as may be updated from time to time.